Harmix incident

Messages (stream + user flows), Workflow (endpoints + user flows), and 1 other service are down

Major Resolved View vendor source →

Harmix experienced a major incident on September 17, 2026 affecting Agent (Messages (stream + user flows)) and Agent (Integration (user flows)) and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 06:45 AM UTC
Resolved
Sep 17, 2026, 09:51 AM UTC
Duration
3h 5m
Detected by Pingoru
Sep 17, 2026, 06:45 AM UTC

Affected components

Agent (Messages (stream + user flows))Agent (Integration (user flows))Workflows (Workflow (endpoints + user flows))

Update timeline

  1. investigating Sep 17, 2026, 06:45 AM UTC

    Messages (stream + user flows), Integration (user flows), and Workflow (endpoints + user flows) went down.

  2. resolved Sep 17, 2026, 09:51 AM UTC

    Messages (stream + user flows), Integration (user flows), and Workflow (endpoints + user flows) recovered.