Happydance incident

US1 Network Issue Identified

Major Resolved View vendor source →

Happydance experienced a major incident on April 1, 2025 affecting Microsoft Azure, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 11:12 AM UTC
Resolved
Apr 03, 2025, 07:24 AM UTC
Duration
1d 20h
Detected by Pingoru
Apr 01, 2025, 11:12 AM UTC

Affected components

Microsoft Azure

Update timeline

  1. investigating Apr 01, 2025, 11:12 AM UTC

    We are currently investigating an issue with Azures US1 Central Network effecting customers. We will provide more information as we identify the cause.

  2. investigating Apr 01, 2025, 11:16 AM UTC

    Failover for all US1 customers has commenced.

  3. investigating Apr 01, 2025, 11:35 AM UTC

    We have successfully migrated all US1 customers to our failover region US West 1

  4. monitoring Apr 01, 2025, 11:35 AM UTC

    We will continue to monitor the US1 Region and move customers back once stable

  5. monitoring Apr 01, 2025, 12:24 PM UTC

    We are continuing to see issues with the US network as a whole and are trying to mitigate these for our customers

  6. monitoring Apr 01, 2025, 04:21 PM UTC

    We are holding off putting customers back to US central until we get confirmation from Azure that there is no further impact on our services. Initial Investigation looks to be a network hardware failure in their central datacenter.

  7. monitoring Apr 02, 2025, 01:22 PM UTC

    All websites have now been restored to Central US (US1). Services are operating normally, and we continue to monitor the server closely to ensure stability.

  8. resolved Apr 03, 2025, 07:24 AM UTC

    This incident has been resolved.