Happeo had 14 outages in the last 2 years totaling 260h 12m of downtime — averaging 0.6 incidents per month.
There were 14 Happeo outages since May 31, 2024 totaling 260h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're aware of issues in the platform where users are receiving an error when attempting to publish or discard a draft. We're actively working on resolving the issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing an incident that affects publishing edits in Pages. We are investigating the issue and provide updates shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are seeing that users are experiencing a 403 error when attempting to log in. We are actively investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an issue affecting image uploads and visibility within Pages. We apologize for the inconvenience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented by our Engineering team.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are seeing issues with posts or comments on posts not appearing in channels. We are actively investigating the issue.
We have found the cause and have implemented a temporary fix. We'll continue to monitor performance as we are working towards a permanent fix for the cause of the issue.
This incident has been resolved.
We are experiencing an incident with our notifications functionality in Happeo. New notifications are not sent to the browser, mobile app, and email. We are working on identifying a fix and will update you shortly. We apologise for the inconvenience caused.
We have identified the cause of the issue and are working on fixing it.
A fix has been implemented to restore the notifications functionality. New notifications created after 1 April 2025 07:10:00 UTC are being successfully delivered via email, push, and notifications. We are working to find a solution to re-deliver the lost notifications during the outage. We will monitor the situation.
The incident has been resolved. We haven't seen any anomalies since the notifications functionality was restored. We noted that 33% of the notifications were not affected. We are working on recovering the lost notifications for posts, comments, announcements, and mentions delivered via email and on Happeo (web and mobile). Unfortunately, we are not able to recover reaction notifications and all push notifications. Please note that some users will receive the missing notifications later than expected. Please reach out to us if you have any issues. We apologise for the inconvenience caused.
Happeo channels are inaccessible. We are actively investigating the cause of the issue
We are seeing a partial outage of pages and a full outage of channels currently. We are actively investigating the cause of the issue and are working to resolve the issue as fast as possible. Our apologies for the inconvenience.
We have identified the issue, have implemented a temporary fix and will continue to monitor the services as we are working towards a more permanent solution.
The reported issue has been fully resolved, and standard operational procedures have been restored. We sincerely apologize for any disruption.
We are experiencing unusually low numbers in channel activity analytics data from 13th to 23rd October. The cause of this issue was resolved on 23rd October. Channel analytics data outside of this period is accurate. We are currently exploring the possibility of restoring the affected data.
We are working towards restoring the missing channel activity analytics data. More updates will follow shortly.
We have completed the restoration of the affected analytics data.
The issue has been identified and a fix is being implemented.
Some customers with a Custom Login Page were facing the Authorization Error. We have identified the issue, a fix was deployed and we will reach out to the affected customers for the next steps.
This incident has been resolved, but we will continue to monitor the issue. Reporting customers confirmed everything works as expected.
We are investigating an issue where users that have been added to a Channel are unable to access the Channel. Older members (users added before 21-08-2024) should not experience any issues when trying to access their content.
We are continuing to investigate an issue that is preventing users from adding new users to Channels or creating new Channels. Older members (users added before 21-08-2024) should not experience any issues when trying to access their content. Existing Channels will continue to work as normal with posts being able to be made. We will share any updates we have here as soon as possible. We apologize for any inconvenience this may cause.
We have identified the problem and are working on a fix.
We have implemented a fix that has resolved the issue. You are now able to add users to Channels again, and newly created Channels will now appear as normally. Should you have attempted to create a Channel several times in the previous couple of hours, there is a chance you will find that all those attempts will actually have generated the Channels, and you may have duplicates in your system which can be removed.
This incident has been resolved.
We are currently experiencing a degradation in Happeo Analytics. The data that powers Happeo Analytics is taking longer to ingest, resulting in delays. Our team is actively investigating the issue and working on a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.