Happeo experienced a minor incident on November 1, 2019, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 01, 2019, 08:18 AM UTC
We identified increased errors when uploading images to posts and pages. The issue root cause was found and fixed.
- postmortem Nov 04, 2019, 12:24 PM UTC
**Start time:** 2019-11-01 03:00 **Resolution time**: 2019-10-01 07:00 **Problem:** Happeo had an increased error rate related to image uploads. **Affected:** All customers, all users. **Root cause:** The issue was caused by depleted memory in the service routing image uploads. Issue is being fixed by moving the service to a high memory location.