Happeo incident

Increased loading times

Minor Resolved View vendor source →

Happeo experienced a minor incident on November 12, 2021 affecting Email Notifications and Web Application and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2021, 09:08 AM UTC
Resolved
Nov 12, 2021, 12:06 PM UTC
Duration
2h 58m
Detected by Pingoru
Nov 12, 2021, 09:08 AM UTC

Affected components

Email NotificationsWeb ApplicationPush NotificationsMobile applicationNotificationsPostsHappeo API

Update timeline

  1. investigating Nov 12, 2021, 09:08 AM UTC

    We are seeing increase in loading times in multiple services and are investigating the cause.

  2. identified Nov 12, 2021, 09:19 AM UTC

    We have identified the cause to be in the Google Cloud Platform and are working with Google to resolve the issue.

  3. identified Nov 12, 2021, 09:59 AM UTC

    Google has now identified the issues and is working on resolving them. At this point we need to wait for Google to resolve the issues: https://status.cloud.google.com/

  4. resolved Nov 12, 2021, 12:06 PM UTC

    Google has now resolved the issues on their platform and loading times should return to normal. https://status.cloud.google.com/incidents/1xkAB1KmLrh5g3v9ZEZ7