Handshake experienced a major incident on March 1, 2022 affecting Handshake for Students - US and Handshake for Students - EU and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 01, 2022, 06:26 PM UTC
An issue with our upstream video provider is causing errors connecting to Handshake Video
- identified Mar 01, 2022, 07:11 PM UTC
We are continuing to monitor our external provider's status. All parts of the Handshake platform that use Handshake Video are affected. This includes Career Fairs, Events, Employer Scheduling, Virtual Info Chats, and Campus Interviews. We will post an update as soon as more information is available.
- monitoring Mar 01, 2022, 08:00 PM UTC
We are no longer seeing high error rates on our Handshake Video products and our external video provider has indicated that the outage is experiencing recovery. We are monitoring this closely.
- resolved Mar 01, 2022, 09:16 PM UTC
This incident has been resolved.