Handshake experienced a minor incident on June 22, 2022 affecting Handshake for Students - US and Handshake for EDU Partners - US and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2022, 10:16 PM UTC
Users are experiencing issues with new account creation email links. We are actively investigating the issue.
- identified Jun 22, 2022, 10:31 PM UTC
Users are experiencing issues with new user account email confirmation links. We have identified the issue and are working on a resolution.
- identified Jun 22, 2022, 10:35 PM UTC
Users are experiencing issues with links within emails. We have identified the issue and are working on a resolution.
- monitoring Jun 22, 2022, 10:46 PM UTC
A fix for the email links issue has been implemented. Links in the impacted emails should be working again. We continue to monitor results and affected email service.
- resolved Jun 22, 2022, 10:54 PM UTC
The incident has been resolved. Our team will work to provide additional information and support to affected users.