Handshake incident

Employer bulk messaging partial outage

Major Resolved View vendor source →

Handshake experienced a major incident on August 25, 2022 affecting Handshake for Employers - US and Handshake for Employers - EU, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2022, 10:57 PM UTC
Resolved
Aug 26, 2022, 01:01 AM UTC
Duration
2h 4m
Detected by Pingoru
Aug 25, 2022, 10:57 PM UTC

Affected components

Handshake for Employers - USHandshake for Employers - EU

Update timeline

  1. investigating Aug 25, 2022, 10:57 PM UTC

    We are currently investigating reports of a potential service interruption with bulk messaging from the Job Matches page for Employer users.

  2. identified Aug 25, 2022, 11:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 26, 2022, 01:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 26, 2022, 01:01 AM UTC

    This incident has been resolved.