Handshake experienced a major incident on September 30, 2022 affecting Handshake for Students - EU, lasting 17h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2022, 09:53 PM UTC
We are experiencing a service outage affecting our student onboarding for the iOS app. Our team is currently working to fix the issue. We apologize for any inconvenience.
- identified Sep 30, 2022, 10:27 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 30, 2022, 11:05 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 30, 2022, 11:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 01, 2022, 10:57 AM UTC
We are continuing to work on a fix for this issue. We apologize for any inconvenience.
- monitoring Oct 01, 2022, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2022, 03:42 PM UTC
This incident has been resolved. Please download the latest version of the iOS app (version 4.30.0) from the App Store.