Handshake incident

Users having issue logging into Handshake account from iOS app

Minor Resolved View vendor source →

Handshake experienced a minor incident on November 7, 2022 affecting Handshake for Students - US and Handshake for Students - EU, lasting 7h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2022, 04:48 PM UTC
Resolved
Nov 07, 2022, 11:53 PM UTC
Duration
7h 4m
Detected by Pingoru
Nov 07, 2022, 04:48 PM UTC

Affected components

Handshake for Students - USHandshake for Students - EU

Update timeline

  1. investigating Nov 07, 2022, 04:48 PM UTC

    We are currently investigating an issue with the latest version of iOS app (4.32.0). Users might have an issue logging into their account.

  2. identified Nov 07, 2022, 05:17 PM UTC

    The issue has been identified and fix is being implemented.

  3. identified Nov 07, 2022, 05:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Nov 07, 2022, 06:25 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Nov 07, 2022, 06:54 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Nov 07, 2022, 07:40 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Nov 07, 2022, 08:23 PM UTC

    We are continuing to work on a fix for this issue. Thank you for your patience.

  8. identified Nov 07, 2022, 09:03 PM UTC

    We are continuing to work on resolving issue affecting iOS app version 4.32.0. Thank you for your patience.

  9. identified Nov 07, 2022, 10:04 PM UTC

    We are continuing to work on resolving issue affecting iOS app version 4.32.0. Thank you for your patience.

  10. identified Nov 07, 2022, 11:08 PM UTC

    We are continuing to work on resolving issue affecting iOS app version 4.32.0. Thank you for your patience.

  11. resolved Nov 07, 2022, 11:53 PM UTC

    This incident has been resolved. Please upgrade your iOS app to version 4.32.1.