Handshake experienced a minor incident on February 12, 2024 affecting Handshake for Students - US and Handshake for EDU Partners - US and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 12, 2024, 04:42 PM UTC
We are currently experiencing issues sending emails from the Handshake platform due to an incident with an upstream service provider.
- monitoring Feb 12, 2024, 05:21 PM UTC
Email send rates have improved, though we continue to see a small percentage of failures. We are continuing to monitor.
- monitoring Feb 12, 2024, 06:00 PM UTC
Emails are sending successfully, though emails may be delayed due to a backlog needing to be delivered. We are continuing to monitor the situation with our email service provider.
- monitoring Feb 12, 2024, 07:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 12, 2024, 07:23 PM UTC
This incident has been resolved.