Halp incident

Halp Web and Ticket Creation Down

Major Resolved View vendor source →

Halp experienced a major incident on February 8, 2021 affecting Halp Web and Slack Apps/Integrations and 1 more component, lasting 4h 39m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2021, 10:15 PM UTC
Resolved
Feb 09, 2021, 02:55 AM UTC
Duration
4h 39m
Detected by Pingoru
Feb 08, 2021, 10:15 PM UTC

Affected components

Halp WebSlack Apps/IntegrationsSlack Apps/Integrations/APIs

Update timeline

  1. investigating Feb 08, 2021, 10:15 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 08, 2021, 10:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 08, 2021, 10:29 PM UTC

    We have identified the root cause and are working on a fix.

  4. identified Feb 08, 2021, 10:31 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Feb 08, 2021, 10:47 PM UTC

    A fix has been implemented and the app is back online. We are continuing to monitor the situation.

  6. resolved Feb 09, 2021, 02:55 AM UTC

    This incident has been resolved.