Halp incident

Issue with ticket creation

Major Resolved View vendor source →

Halp experienced a major incident on June 22, 2021 affecting Halp Web, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2021, 06:07 PM UTC
Resolved
Jun 22, 2021, 07:56 PM UTC
Duration
1h 48m
Detected by Pingoru
Jun 22, 2021, 06:07 PM UTC

Affected components

Halp Web

Update timeline

  1. investigating Jun 22, 2021, 06:07 PM UTC

    We are currently seeing some errors saying "Oops, we weren't able to create your ticket" when creating tickets from certain locations within Slack. We are investigating the issue.

  2. investigating Jun 22, 2021, 06:11 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 22, 2021, 06:33 PM UTC

    The issue has been identified and we are deploying a potential fix

  4. identified Jun 22, 2021, 06:46 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 22, 2021, 06:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 22, 2021, 07:56 PM UTC

    This incident has been resolved.