Halp incident

Halp customers are unable to login with Slack

Minor Resolved View vendor source →

Halp experienced a minor incident on April 9, 2024 affecting Halp Web, lasting 9h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 04:19 AM UTC
Resolved
Apr 09, 2024, 01:58 PM UTC
Duration
9h 38m
Detected by Pingoru
Apr 09, 2024, 04:19 AM UTC

Affected components

Halp Web

Update timeline

  1. identified Apr 09, 2024, 04:19 AM UTC

    Halp customers are not able to install the Assist Slack app. Fix identified, waiting on support from Slack. Also impacts JSM Chat customers installing the Assist Slack app.

  2. identified Apr 09, 2024, 08:40 AM UTC

    Login with Slack to Halp web is still broken. "Add to Slack" from JSM Chat and VA is fixed.

  3. resolved Apr 09, 2024, 01:58 PM UTC

    Customers are now able to login to Halp