Halp incident

Ticket Creation, and Ticket Updates are disrupted

Major Resolved View vendor source →

Halp experienced a major incident on November 18, 2019 affecting Halp Web, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2019, 11:20 PM UTC
Resolved
Nov 18, 2019, 11:52 PM UTC
Duration
32m
Detected by Pingoru
Nov 18, 2019, 11:20 PM UTC

Affected components

Halp Web

Update timeline

  1. identified Nov 18, 2019, 11:20 PM UTC

    The issue has been identified as an internal issue with Slack's API. They are currently investigating. We are in close contact with the Slack team determined to solve the issue.

  2. resolved Nov 18, 2019, 11:52 PM UTC

    Slack API issues have now been resolved. Ticket creation should be working normally.