Halp incident

Ticket creation and comment syncing is broken for some customers

Major Resolved View vendor source →

Halp experienced a major incident on January 28, 2021 affecting Halp Web and Slack Apps/Integrations and 1 more component, lasting 4h 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2021, 07:12 PM UTC
Resolved
Jan 29, 2021, 12:04 AM UTC
Duration
4h 52m
Detected by Pingoru
Jan 28, 2021, 07:12 PM UTC

Affected components

Halp WebSlack Apps/IntegrationsSlack Apps/Integrations/APIs

Update timeline

  1. investigating Jan 28, 2021, 07:12 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 28, 2021, 07:13 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 28, 2021, 07:13 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 28, 2021, 11:06 PM UTC

    The issue has been fixed, and we continue to monitor the situation. We will have a full post mortem available soon.

  5. resolved Jan 29, 2021, 12:04 AM UTC

    All features are now working as normal. We will be working with out partners to provide a post mortem as soon as we can.