Halp incident

Delays with ticket creation and reports of duplicate ticket threads

Major Resolved View vendor source →

Halp experienced a major incident on November 18, 2022 affecting Halp Web and Slack Apps/Integrations, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 04:13 PM UTC
Resolved
Nov 18, 2022, 08:50 PM UTC
Duration
4h 37m
Detected by Pingoru
Nov 18, 2022, 04:13 PM UTC

Affected components

Halp WebSlack Apps/Integrations

Update timeline

  1. investigating Nov 18, 2022, 04:13 PM UTC

    We experienced an incident due to a migration ran by the engineering team. Delays with ticket creation and issues with messaging were reported by users of our Slack product. We believe most behaviors to be resolved but are currently investigating issues with duplicate ticket thread messages for certain users.

  2. investigating Nov 18, 2022, 04:13 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2022, 04:53 PM UTC

    A fix has been implemented and we are continuing to monitor the situation.

  4. resolved Nov 18, 2022, 08:50 PM UTC

    This incident has been resolved.