Gynzy incident

Gebruikers zonder gekoppelde school kunnen niet inloggen / Users without linked school cannot log in

Major Resolved View vendor source →

Gynzy experienced a major incident on August 6, 2026 affecting Board and Startpage and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 07:30 AM UTC
Resolved
Aug 06, 2026, 08:07 AM UTC
Duration
37m
Detected by Pingoru
Aug 06, 2026, 07:30 AM UTC

Affected components

BoardStartpageLibraryLessonsAdaptive LearningProfile & Settings

Update timeline

  1. identified Aug 06, 2026, 07:30 AM UTC

    Gebruikers zonder school kunnen de applicatie niet benaderen en blijven hangen op het laadscherm / Users that are not linked to a school cannot access the application and are stuck on the loading screen. De oorzaak is bekend, er wordt momenteel gewerkt aan een oplossing. / The issue has been identified and we are working on a solution.

  2. monitoring Aug 06, 2026, 08:02 AM UTC

    Gebruikers zonder school kunnen de applicatie niet benaderen en blijven hangen op het laadscherm / Users that are not linked to a school cannot access the application and are stuck on the loading screen. De oplossing is geïmplementeerd en we monitoren de resultaten. / A fix has been implemented and we are monitoring the results.

  3. resolved Aug 06, 2026, 08:07 AM UTC

    Het probleem is opgelost. / This incident has been resolved.