Gynzy incident

Limited performance of results and students

Major Resolved View vendor source →

Gynzy experienced a major incident on September 17, 2019, lasting 12h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2019, 08:16 PM UTC
Resolved
Sep 18, 2019, 08:35 AM UTC
Duration
12h 18m
Detected by Pingoru
Sep 17, 2019, 08:16 PM UTC

Update timeline

  1. investigating Sep 17, 2019, 08:16 PM UTC

    We are currently investigating the issue of limited insights in results as well as connection issues with student accounts. We expect to have an update in the morning.

  2. investigating Sep 18, 2019, 06:15 AM UTC

    We are still investigating the issue. Start levels and other results are experiencing some issues. We are on it and strive to have an update for you as soon as possible.

  3. identified Sep 18, 2019, 07:32 AM UTC

    We have identified the issue and are investigating the cause. We'll keep you posted.

  4. resolved Sep 18, 2019, 08:35 AM UTC

    This incident has been resolved.