Gynzy incident

Gebruikers kunnen niet inloggen | Users cannot log in

Major Resolved View vendor source →

Gynzy experienced a major incident on October 25, 2022, lasting 7h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2022, 06:42 AM UTC
Resolved
Oct 25, 2022, 01:56 PM UTC
Duration
7h 14m
Detected by Pingoru
Oct 25, 2022, 06:42 AM UTC

Update timeline

  1. investigating Oct 25, 2022, 06:42 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 25, 2022, 06:45 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 25, 2022, 07:23 AM UTC

    Het probleem is bekend, er wordt momenteel gewerkt aan een oplossing. The issue has been identified and we are working on a solution.

  4. identified Oct 25, 2022, 07:43 AM UTC

    Het probleem is bekend, er wordt momenteel verder gewerkt aan een oplossing. The issue has been identified and we are continuing to work on a solution.

  5. identified Oct 25, 2022, 08:19 AM UTC

    Gebruikers kunnen weer inloggen, maar we ervaren nog problemen. O.a. vertalingen worden niet correct weergegeven. Er wordt verder gewerkt aan een oplossing. Users can log in again, but we are still facing other issues. E.g. translations are not displayed correctly. We are continuing to work on a solution.

  6. identified Oct 25, 2022, 08:37 AM UTC

    De leerkrachtomgeving is weer operationeel. De leerlingomgeving kan nog niet door alle gebruikers benaderd worden. Er wordt verder gewerkt aan een oplossing. The teacher environment is operational again. The student environment is not accessible for all users yet. We are continuing to work on a solution.

  7. monitoring Oct 25, 2022, 08:51 AM UTC

    De oplossing is geïmplementeerd en we monitoren de resultaten. / A fix has been implemented and we are monitoring the results.

  8. resolved Oct 25, 2022, 01:56 PM UTC

    Het probleem is opgelost. Mocht je desondanks toch nog problemen ervaren, neem dan contact op met onze support afdeling / This incident has been resolved. In case you still experience issues, please report it to our support department.