Guru had 2 outages in the last 2 years totaling 12h 1m of downtime — averaging 0.1 incidents per month.
There were 2 Guru outages since August 28, 2024 totaling 12h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Early morning on July 24th, 2026, our team became aware of a a third-party incident occurred and affecting customers in certain regions. During this time some customers may have experienced timeout and not able to login. The issue was resolved at 4:25 AM PT and Guru continues to monitor a recovery to normal conditions.
OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.
OpenAI is implementing a fix for this issue and stated that recovery could take several hours. We'll update here when their services are fully restored.
The fix has been applied by OpenAI, and the results are being monitored.
OpenAI has confirmed that this issue is resolved and their services are back up for the majority of users. All Guru AI features (Assist + Answers) are operational again.
This incident has been resolved.