Guru incident

Currently experiencing high latency and timeouts

Critical Resolved View vendor source →

Guru experienced a critical incident on July 24, 2020 affecting Web App and Extension and 1 more component, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2020, 01:42 PM UTC
Resolved
Jul 24, 2020, 05:57 PM UTC
Duration
4h 14m
Detected by Pingoru
Jul 24, 2020, 01:42 PM UTC

Affected components

Web AppExtensionSlack botAPI

Update timeline

  1. investigating Jul 24, 2020, 01:42 PM UTC

    We are currently experiencing high latency and timeouts while accessing the service. We are investigating the cause and will post updates here as soon as they are available.

  2. investigating Jul 24, 2020, 02:37 PM UTC

    We are continuing to investigate the issue. Response times are still slow and could prevent access to the service.

  3. monitoring Jul 24, 2020, 03:37 PM UTC

    We have been able to bring the service to a stable point and we monitoring the situation closely.

  4. investigating Jul 24, 2020, 03:56 PM UTC

    We are beginning to see the service experience latency issues again, we are continuing to work on this issue.

  5. investigating Jul 24, 2020, 04:52 PM UTC

    We are continuing to experience long latencies and timeouts on our service and are working to restore stability.

  6. identified Jul 24, 2020, 05:26 PM UTC

    We have identified the issue and are rolling out a fix. We are continuing to monitor the issue closely.

  7. resolved Jul 24, 2020, 05:57 PM UTC

    The issue has been resolved and performance has returned to normal. We apologize for this inconvenience and thank you for your patience.