Guru incident

API is experiencing long latency and intermittent down time

Major Resolved View vendor source →

Guru experienced a major incident on December 4, 2020 affecting Web App and Extension and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2020, 07:24 PM UTC
Resolved
Dec 04, 2020, 09:12 PM UTC
Duration
1h 47m
Detected by Pingoru
Dec 04, 2020, 07:24 PM UTC

Affected components

Web AppExtensionSlack botAPI

Update timeline

  1. investigating Dec 04, 2020, 07:24 PM UTC

    We are currently investigating an issue with increased API latency and degraded performance.

  2. monitoring Dec 04, 2020, 08:21 PM UTC

    A fix has been implemented and we are monitoring the service closely.

  3. resolved Dec 04, 2020, 09:12 PM UTC

    This incident has been resolved.