Guru incident

API is experiencing long latency and intermittent down time

Major Resolved View vendor source →

Guru experienced a major incident on February 10, 2021 affecting Web App and Extension and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2021, 07:27 PM UTC
Resolved
Feb 10, 2021, 08:17 PM UTC
Duration
50m
Detected by Pingoru
Feb 10, 2021, 07:27 PM UTC

Affected components

Web AppExtensionAPI

Update timeline

  1. investigating Feb 10, 2021, 07:27 PM UTC

    We are currently investigating an issue with increased API latency and degraded performance. We will continue to update you as soon as we have more information about a resolution.

  2. investigating Feb 10, 2021, 07:34 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 10, 2021, 08:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 10, 2021, 08:17 PM UTC

    This incident has been resolved, Guru's services are back up and running as normal. We appreciate your patience and understanding as our team worked to resolve the problem.