Guru experienced a critical incident on May 26, 2021 affecting Web App and Extension and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2021, 06:48 PM UTC
We're experiencing an issue with accessing our Web App and Extension. Our team is actively investigating the issue, we will update you all once we have more information about a resolution.
- investigating May 26, 2021, 07:26 PM UTC
Our team is continuing to investigate the issue. Thank you for bearing with us, we apologize for the inconvenience this has caused.
- monitoring May 26, 2021, 07:43 PM UTC
Our team has implemented a fix to the issue. Our Web App and Extension are back up and running properly now. We are continuing to monitor our API response times to ensure the fix was successful.
- investigating May 26, 2021, 08:04 PM UTC
Users are continuing to have issues accessing our Web App and Extension. We're continuing to investigate the issue. We're sorry for the inconvenience this has caused. We will report back as soon as we have more updates to share.
- resolved May 26, 2021, 08:47 PM UTC
This incident has been resolved. Guru's Web App and Extension are running as expected and users should be able to access our system properly again. Thank you for your patience as our team worked to resolve this issue.