Guru incident

Guru's Web App and Extension are experiencing degraded performance

Minor Resolved View vendor source →

Guru experienced a minor incident on May 28, 2021 affecting Web App and Extension, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2021, 01:09 PM UTC
Resolved
May 28, 2021, 02:47 PM UTC
Duration
1h 37m
Detected by Pingoru
May 28, 2021, 01:09 PM UTC

Affected components

Web AppExtension

Update timeline

  1. investigating May 28, 2021, 01:09 PM UTC

    We are currently investigating an issue with degraded performance. Users may experience trouble accessing Guru's Web App and Extension. Our team is actively working to identify the problem. Thank you for your patience and understanding.

  2. monitoring May 28, 2021, 02:06 PM UTC

    Our team has released a fix that has solved the issue. Users should be able to sign in and access Guru's Web Application and Extension again. We are continuing to monitor our services to ensure we're fully available.

  3. resolved May 28, 2021, 02:47 PM UTC

    This issue has been fully resolved. Thank you for your understanding and patience as our team worked to find a solution. We apologize for any inconvenience this has caused.