Guru incident

Unable to access Guru App

Critical Resolved View vendor source →

Guru experienced a critical incident on June 8, 2021 affecting Web App and Extension and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2021, 12:03 PM UTC
Resolved
Jun 08, 2021, 02:15 PM UTC
Duration
2h 12m
Detected by Pingoru
Jun 08, 2021, 12:03 PM UTC

Affected components

Web AppExtensionSlack botAPI

Update timeline

  1. investigating Jun 08, 2021, 12:03 PM UTC

    We are currently investigating an issue where users are unable to sign into the Guru App. We will update you here as soon as we know more.

  2. monitoring Jun 08, 2021, 12:22 PM UTC

    A fix has been implemented and Guru's services are accessible again. We are actively monitoring the situation.

  3. resolved Jun 08, 2021, 02:15 PM UTC

    This incident has been resolved. Thank you for your patience and understanding.