Guru incident

New Guru users may have trouble signing in

Minor Resolved View vendor source →

Guru experienced a minor incident on August 6, 2021 affecting Web App and Extension, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2021, 07:50 PM UTC
Resolved
Aug 06, 2021, 08:25 PM UTC
Duration
35m
Detected by Pingoru
Aug 06, 2021, 07:50 PM UTC

Affected components

Web AppExtension

Update timeline

  1. identified Aug 06, 2021, 07:50 PM UTC

    We've identified an issue in Guru with new users being unable to sign in and activate their accounts. Our engineering team has identified the issue and they're actively working on a fix. We'll update you here once this is resolved.

  2. resolved Aug 06, 2021, 08:25 PM UTC

    Our team has resolved the issues with new users signing in. We appreciate your patience and understanding as our team worked to fix this.