Guru experienced a critical incident on December 15, 2021 affecting Web App and Extension and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2021, 03:35 PM UTC
We're currently experiencing issues with our services. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.
- investigating Dec 15, 2021, 03:44 PM UTC
We're continuing to investigate the issue. We've identified reports of an outage from our service provider, Amazon Web Services, which is likely contributing to the outage. We will continue to communicate updates as we learn them. Thanks again for your patience and understanding.
- identified Dec 15, 2021, 04:20 PM UTC
We've identified the root cause of the issue to be a service outage from AWS. AWS has shared that they are back up and running. Our engineering team is investigating the impacts on Guru's services. We will continue to share updates as soon as we have a resolution. Thanks again for your continued patience and understanding.
- monitoring Dec 15, 2021, 04:30 PM UTC
Guru's services are back up and running. Users will be able to sign in and access our app again. Our team will continue to closely monitor the issue. Thanks again for working through this with us.
- monitoring Dec 15, 2021, 04:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 15, 2021, 04:42 PM UTC
Guru is back up and running now and this incident is fully resolved.