Guru incident
Guru Analytics experiencing sporadic loading issues
Guru experienced a major incident on October 25, 2022 affecting Analytics, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 25, 2022, 02:50 PM UTC
Guru's Analytics feature is currently experiencing sporadic performance issues for some users where it is not loading as expected. We are working to identify the root cause and implement a solution for the users impacted. We will keep you updated here as we continue to investigate. We appreciate your patience and understanding.
- investigating Oct 25, 2022, 04:15 PM UTC
We are continuing to investigate this issue. We will follow up again with any updates.
- investigating Oct 25, 2022, 06:29 PM UTC
We have confirmed that this issue is only impacting a small subset of users and are actively working towards a resolution in collaboration with the 3rd part analytics vendor we use, Looker. Because of this we do not have an estimated timeframe to share, but will follow up here as soon as we have an update. Again, we appreciate your patience.
- investigating Oct 25, 2022, 09:47 PM UTC
We are continuing to work with our 3rd party data analytics provider to correct loading problems for the small subset of users impacted by this issue. We will keep this incident open until this is resolved.
- investigating Oct 26, 2022, 09:15 PM UTC
While the impact of this incident is limited, we appreciate your patience and understanding. We are currently awaiting updates from our analytics provider as their team investigates the issue, and Guru's team is on-hand to assist with troubleshooting and seeing the issue through to resolution as quickly as possible. We apologize for any inconvenience, and will continue to monitor the issue and share updates as we learn more.
- investigating Oct 27, 2022, 09:37 PM UTC
We are still awaiting further updates from our analytics provider as they make progress on working through this. We will continue to monitor the issue and share updates as we learn more.
- resolved Oct 28, 2022, 01:14 PM UTC
We have received confirmation from our analytics provider that they have identified and resolved the issue. Impacted users can now access Guru's analytics pages. Thank you for your continued patience, and please reach out to us if you experience any further issues accessing analytics pages within Guru.