Guru incident

Extension causing sites to be slow

Critical Resolved View vendor source →

Guru experienced a critical incident on February 25, 2020 affecting Extension, lasting 12h 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2020, 11:34 PM UTC
Resolved
Feb 26, 2020, 12:09 PM UTC
Duration
12h 35m
Detected by Pingoru
Feb 25, 2020, 11:34 PM UTC

Affected components

Extension

Update timeline

  1. investigating Feb 25, 2020, 11:34 PM UTC

    We are currently investigating an issue where the extension is causing sites to be slow or crash.

  2. identified Feb 26, 2020, 12:05 AM UTC

    The cause of the issue has been identified and a fix has been published to the Chrome webstore. We are waiting for the Chrome webstore to review and release the latest version. In the meantime we recommend you disable the extension until this issue is resolved.

  3. identified Feb 26, 2020, 03:25 AM UTC

    We will continue to wait for the Chrome Web Store to release the latest extension which will resolve this issue. This could take 24 hours or more. We will update here as soon as we are able.

  4. resolved Feb 26, 2020, 12:09 PM UTC

    The latest version of the extension is out. Please ensure that the version you have is 2.100.109. Thank you for your patience in this matter.