Guru incident

Investigating an Outage

Critical Resolved View vendor source →

Guru experienced a critical incident on October 20, 2020 affecting Web App and Extension and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2020, 10:58 AM UTC
Resolved
Oct 20, 2020, 11:56 AM UTC
Duration
57m
Detected by Pingoru
Oct 20, 2020, 10:58 AM UTC

Affected components

Web AppExtensionAPIAnalytics

Update timeline

  1. investigating Oct 20, 2020, 10:58 AM UTC

    We are currently investigating performance issues

  2. monitoring Oct 20, 2020, 11:32 AM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Oct 20, 2020, 11:56 AM UTC

    The performance issues and subsequent outage have been resolved and the service is operating normally. We apologize for the disruption this caused.