Guru experienced a critical incident on July 15, 2021 affecting Web App and Extension and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2021, 04:27 PM UTC
We are currently investigating an issue with Guru’s application. We will update you here as we learn more.
- investigating Jul 15, 2021, 05:16 PM UTC
Our team is continuing to investigate the issue. We apologize for the inconvenience this has caused.
- investigating Jul 15, 2021, 06:04 PM UTC
While we continue to investigate the issue, we are taking measures to restore Guru services as quickly as possible. We will share another update shortly, thank you for your patience.
- monitoring Jul 15, 2021, 06:24 PM UTC
A fix has been implemented and Guru's services are accessible again. We are actively monitoring the situation, and will continue to share updates.
- resolved Jul 15, 2021, 07:03 PM UTC
This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding.