Guru incident

Guru Analytics Feature experiencing issues

Major Resolved View vendor source →

Guru experienced a major incident on July 29, 2022 affecting Analytics, lasting 5h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2022, 02:17 PM UTC
Resolved
Jul 29, 2022, 08:10 PM UTC
Duration
5h 53m
Detected by Pingoru
Jul 29, 2022, 02:17 PM UTC

Affected components

Analytics

Update timeline

  1. investigating Jul 29, 2022, 02:17 PM UTC

    Guru's Analytics feature is currently experiencing performance issues where some widgets are not loading as expected. We are working to identify the root cause and implement a solution We will keep you updated here as we continue to investigate. We appreciate your patience and understanding.

  2. identified Jul 29, 2022, 02:49 PM UTC

    The issue has been identified and we are actively working on a fix. We'll update you as soon as this issue is resolved.

  3. identified Jul 29, 2022, 04:01 PM UTC

    We are continuing to work on a fix for this issue. We will follow up again with any updates.

  4. identified Jul 29, 2022, 05:39 PM UTC

    We are implementing a fix for this which may take up to a few hours to complete. We will update you here when this is fully resolved. Thank you for your patience as we get this feature fully back up and running.

  5. resolved Jul 29, 2022, 08:10 PM UTC

    Guru Analytics is back up and running now and this incident is fully resolved. Thanks again for your patience.