Guru experienced a minor incident on April 30, 2024 affecting Web App and Extension, lasting 22h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 30, 2024, 01:48 PM UTC
Guru's Answer feature is currently experiencing some indexing delays for external sources. We have identified the issue and are working to implement a resolution. For now, users may experience degraded performance when searching new sources or searching for recently updated content in existing sources. Content in Guru and content that has already been synced from external sources will remain accessible as usual. We will share any updates here. We appreciate your patience and understanding.
- monitoring Apr 30, 2024, 07:53 PM UTC
We have implemented a solution for this and our index is clearing, so users should see an improved experience with searching external sources. We will update here when the index is fully cleared.
- resolved May 01, 2024, 11:53 AM UTC
The search index has been cleared as of 3:30 AM EST this morning and all search functionality with external sources should be functioning as expected again.