GumGum incident

Increased classification latency in page endpoint

Minor Resolved View vendor source →

GumGum experienced a minor incident on January 25, 2024 affecting Verity Api, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 09:07 PM UTC
Resolved
Jan 26, 2024, 12:10 AM UTC
Duration
3h 3m
Detected by Pingoru
Jan 25, 2024, 09:07 PM UTC

Affected components

Verity Api

Update timeline

  1. investigating Jan 25, 2024, 09:07 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 25, 2024, 10:37 PM UTC

    We are still investigating the issue in one of our services and will update when we have a solution.

  3. identified Jan 25, 2024, 11:00 PM UTC

    A mitigation has been implemented and we are seeing improved classification latency in the page endpoint.

  4. monitoring Jan 25, 2024, 11:37 PM UTC

    The impacted service has resumed normal operation and we are monitoring the downstream services.

  5. resolved Jan 26, 2024, 12:10 AM UTC

    This incident has been resolved.