GumGum incident

Increased classification latency in page pipeline

Minor Resolved View vendor source →

GumGum experienced a minor incident on October 2, 2024 affecting Verity Api, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2024, 07:12 PM UTC
Resolved
Oct 02, 2024, 10:14 PM UTC
Duration
3h 1m
Detected by Pingoru
Oct 02, 2024, 07:12 PM UTC

Affected components

Verity Api

Update timeline

  1. investigating Oct 02, 2024, 07:12 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 02, 2024, 07:54 PM UTC

    Our backend services have been manually scaled out to meet the extra demand to the platform. At the moment we're seeing improvements and we are catching up to our backlog of messages. You will still see some higher-than-normal-latency, but it will begin to get better soon.

  3. monitoring Oct 02, 2024, 08:41 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 02, 2024, 08:43 PM UTC

    No further issues are being observed and processing latencies are back to normal values.

  5. resolved Oct 02, 2024, 10:14 PM UTC

    This incident has been resolved.