GumGum experienced a minor incident on December 3, 2024 affecting Verity Api, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Verity Api
Update timeline
- investigating Dec 03, 2024, 06:48 PM UTC
We have identified that one of our backend services is now currently experiencing delays in processing our backlog of messages. This is translating to high latency across Verity services, specifically for pages, text and video. We are increasing support to our affected system to help it recover and catch-up to our backlog.
- investigating Dec 03, 2024, 06:49 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 03, 2024, 07:33 PM UTC
We are seeing improvements to processing latency. We'll continue monitoring until we've seen consistent stability.
- resolved Dec 03, 2024, 09:25 PM UTC
Processing latency is back to normal levels.