GumGum incident

Increased classification latency in page, text, and video endpoints

Major Resolved View vendor source →

GumGum experienced a major incident on January 13, 2025 affecting Verity Api, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 05:02 PM UTC
Resolved
Jan 13, 2025, 09:04 PM UTC
Duration
4h 1m
Detected by Pingoru
Jan 13, 2025, 05:02 PM UTC

Affected components

Verity Api

Update timeline

  1. investigating Jan 13, 2025, 05:02 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 13, 2025, 06:00 PM UTC

    We have narrowed the issue to our text processing services. We are still investigating the root cause.

  3. investigating Jan 13, 2025, 07:22 PM UTC

    We are attempting a hot fix to address the issues in our text processing services. We'll follow up in another hour with an update.

  4. monitoring Jan 13, 2025, 07:40 PM UTC

    We are currently monitoring the impact of a hot fix. We are seeing our backlog of message being processed; however, we expect there to be a 2 to 3 hour delay on some data.

  5. resolved Jan 13, 2025, 09:04 PM UTC

    This incident has been resolved.