Guide 2.0 incident

Our upstream hosting provider is having issues resulting from the larger AWS outage

Major Resolved View vendor source →

Guide 2.0 experienced a major incident on October 20, 2025, lasting 8h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:44 PM UTC
Resolved
Oct 21, 2025, 02:41 AM UTC
Duration
8h 57m
Detected by Pingoru
Oct 20, 2025, 05:44 PM UTC

Update timeline

  1. resolved Oct 21, 2025, 02:41 AM UTC

    Our upstream providers are largely back to operational, and we've processed the queue of outbound messages and notifications. We should be fully operational at this point - please let us know if you run into any further issues.