GuardRails incident

Degraded performance

Minor Resolved View vendor source →

GuardRails experienced a minor incident on September 14, 2020 affecting API and Workers and 1 more component, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2020, 10:32 AM UTC
Resolved
Sep 18, 2020, 06:24 AM UTC
Duration
3d 19h
Detected by Pingoru
Sep 14, 2020, 10:32 AM UTC

Affected components

APIWorkersDashboard

Update timeline

  1. investigating Sep 14, 2020, 10:32 AM UTC

    We are currently investigating an issue with degraded performance that result in scans taking longer than normal and in some cases scans failing with an internal server error. We will provide updates here.

  2. identified Sep 14, 2020, 12:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 14, 2020, 05:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2020, 06:24 AM UTC

    The issues have been resolved. We are continuing on working on additional improvements to ensure high reliability.