Guard incident

Atlassian Access license subscription/resubscription not working properly

Notice Resolved View vendor source →

Guard experienced a notice incident on April 27, 2023 affecting Signup, lasting 23h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2023, 03:49 PM UTC
Resolved
Apr 28, 2023, 03:07 PM UTC
Duration
23h 17m
Detected by Pingoru
Apr 27, 2023, 03:49 PM UTC

Affected components

Signup

Update timeline

  1. investigating Apr 27, 2023, 03:49 PM UTC

    We are investigating an issue with licensing subscription activation and reactivation that is impacting some Atlassian Access Cloud customers. We will provide more details within the next hour.

  2. identified Apr 27, 2023, 04:57 PM UTC

    We continue to work on resolving the issue with licensing subscription/resubscription that is impacting some Atlassian Access Cloud customers. We have identified the root cause and applied the fix for some affected customers. Expect recovery shortly.

  3. identified Apr 27, 2023, 08:10 PM UTC

    We're still working on the issue with licensing subscription/resubscription that is impacting some Atlassian Access Cloud customers. As mentioned, we have identified the root cause and applied the fix for some affected customers.

  4. resolved Apr 28, 2023, 03:07 PM UTC

    Between 20/Apr/23 12:00 AM UTC to 28/Apr/23 6:00 PM UTC, we experienced a failure with the product subscription activation and reactivation functionality for Atlassian Access. The issue has been resolved and the service is operating normally.