Guard incident
Issues in new product activations, user management and user imports
Guard experienced a major incident on June 13, 2023 affecting Account Management, lasting 10h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2023, 12:04 PM UTC
We are investigating an issue with our servers that is impacting some of our customers ability to perform: > New product activations; > User import; > User management. We will provide more details within the next hour.
- identified Jun 13, 2023, 12:46 PM UTC
We are investigating an issue with our servers that is impacting some of our customers ability to perform: > New product activations; > User import; > User management. We will provide more details within the next hour.
- monitoring Jun 13, 2023, 01:19 PM UTC
We have identified the root cause of the product actions and user management issues. The problem was now mitigated. We are now monitoring closely.
- monitoring Jun 13, 2023, 04:22 PM UTC
We are seeing some reoccurrence of the issue and have taken some mitigation actions. We are closely monitoring the issue while those actions take effect.
- resolved Jun 13, 2023, 10:27 PM UTC
Between 09:00 UTC to 18:00 UTC, we experienced an issue for user management and user imports for Confluence, Jira, Jira Service Management, and Jira Work Management, and Jira Product Discovery. The issue has been resolved and the service is operating normally.