Guard experienced a minor incident on September 19, 2023 affecting Domain Claims and SAML-based SSO and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2023, 03:08 AM UTC
We are investigating cases of degraded performance for some Atlassian Access Cloud customers. We will provide more details within the next hour.
- monitoring Sep 19, 2023, 04:56 AM UTC
We have identified the root cause of the downgraded performance and have mitigated the problem. We are monitoring this closely.
- monitoring Sep 19, 2023, 05:45 AM UTC
Services are confirmed to be stable. We are performing final validation checks before confirming the incident's resolution.
- resolved Sep 19, 2023, 07:23 AM UTC
Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.