Guard incident

Unavailability of the Last Active Timestamp status

Critical Resolved View vendor source →

Guard experienced a critical incident on June 17, 2024 affecting Account Management, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2024, 12:01 PM UTC
Resolved
Jun 17, 2024, 02:32 PM UTC
Duration
2h 31m
Detected by Pingoru
Jun 17, 2024, 12:01 PM UTC

Affected components

Account Management

Update timeline

  1. investigating Jun 17, 2024, 12:01 PM UTC

    We are investigating an issue with the unavailability of the Last Active Timestamp status in the new user experience under the Cloud organization that is impacting some of the Cloud products. We will provide more details shortly.

  2. resolved Jun 17, 2024, 02:32 PM UTC

    Between 1:39 AM UTC to 2:01 PM UTC, we experienced the unavailability of the Last Active Timestamp status in the new user experience under the Cloud organization. The issue has been resolved and the service is operating normally.