AdminHub Authentication Policies and Identity Providers sections are slow to load, or not loading at all

Update timeline

1. investigating Aug 10, 2024, 09:46 PM UTC

   We're currently investigating an issue that may cause the Authentication Policies, Identity Providers sections, and the new organization creation experience in admin.atlassian.com to load slowly or fail to load. This is not affecting Authentication policies in place, and it's not affecting linked Identity providers either but may prevent customers from modifying/creating new Authentication Policies and creating new organizations in Atlassian Cloud. We will provide more details once we identify the root cause.

2. investigating Aug 10, 2024, 10:50 PM UTC

   We're still investigating an issue that may cause the Authentication Policies, Identity Providers sections, and the new organization creation experience in admin.atlassian.com to load slowly or fail to load. This is not affecting Authentication policies in place, and it's not affecting linked Identity providers either but may prevent customers from modifying/creating new Authentication Policies and creating new organizations in Atlassian Cloud.

3. monitoring Aug 10, 2024, 11:55 PM UTC

   We've currently mitigated the issue and we're monitoring for any related errors.

4. monitoring Aug 11, 2024, 01:00 AM UTC

   We have identified the root cause of the and have mitigated the problem. We are now monitoring closely.

5. resolved Aug 11, 2024, 04:21 AM UTC

   The issue has been resolved and the service is operating normally.