Guard incident

Atlassian Guard billing system is flagging more users as billable than it should

Major Resolved View vendor source →

Guard experienced a major incident on August 21, 2024 affecting Account Management, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2024, 12:04 AM UTC
Resolved
Aug 21, 2024, 01:35 AM UTC
Duration
1h 31m
Detected by Pingoru
Aug 21, 2024, 12:04 AM UTC

Affected components

Account Management

Update timeline

  1. investigating Aug 21, 2024, 12:04 AM UTC

    We are investigating an issue with Atlassian Guard billing marking as billable more users than expected that is impacting some Atlassian Guard customers. We will provide more details soon.

  2. investigating Aug 21, 2024, 12:09 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 21, 2024, 01:35 AM UTC

    We have identified the root cause and have mitigated the problem. The issue has been resolved and the service is operating normally.