GrowthZone incident

Services Unavailable.

Critical Resolved View vendor source →

GrowthZone experienced a critical incident on August 12, 2021 affecting GrowthZone Main Web Application and GrowthZone CMS (Websites) and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2021, 03:08 PM UTC
Resolved
Aug 12, 2021, 06:06 PM UTC
Duration
2h 58m
Detected by Pingoru
Aug 12, 2021, 03:08 PM UTC

Affected components

GrowthZone Main Web ApplicationGrowthZone CMS (Websites)REALTOR®IntegrationChamberMaster / MemberZone Back OfficeSmart CMS Content Management SystemEmail Delivery (SendGrid)

Update timeline

  1. investigating Aug 12, 2021, 03:08 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 12, 2021, 03:27 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 12, 2021, 03:50 PM UTC

    The issue has been narrowed down to a connectivity issue at the ISP level. We are continuing to work with the provider and will provide further details as they are available.

  4. monitoring Aug 12, 2021, 04:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 12, 2021, 06:06 PM UTC

    Our team, after working with the service provider, confirmed that the cause of the outage was a Distributed Denial of Service (DDOS) attack. These types of attacks simply use massive amounts of requests to overwhelm the network causing legitimate traffic to have no path. This lasted an hour and services have returned to normal operations.