GrowthZone experienced a major incident on January 4, 2025 affecting Email Delivery (SendGrid), lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 04, 2025, 09:46 PM UTC
We are currently investigating an issue regarding email deliverability.
- identified Jan 04, 2025, 10:41 PM UTC
The issue has been identified and a fix is being worked on. We expect that any emails have been processed or queued for delivery will be delivered when the issue has been resolved. We apologize for this delay in your email delivery.
- identified Jan 04, 2025, 11:47 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 05, 2025, 12:48 AM UTC
We are continuing to to work on a fix for this issue. Another update will be provided as soon as we have more information.
- identified Jan 05, 2025, 02:22 PM UTC
We are continuing to to work on a fix for this issue. Another update will be provided as soon as we have more information.
- identified Jan 06, 2025, 04:34 AM UTC
We are continuing to to work on a fix for this issue. Another update will be provided as soon as we have more information.
- resolved Jan 06, 2025, 12:39 PM UTC
The issue causing a delay in sending bulk emails and email previews has been resolved. Thank you for your patience as we worked through this issue.