Grow incident

White Label Branded Portal Intermittent Connectivity

Notice Resolved View vendor source →

Grow experienced a notice incident on November 30, 2021 affecting Whitelabel, lasting 6d 22h. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2021, 10:25 PM UTC
Resolved
Dec 07, 2021, 08:54 PM UTC
Duration
6d 22h
Detected by Pingoru
Nov 30, 2021, 10:25 PM UTC

Affected components

Whitelabel

Update timeline

  1. identified Nov 30, 2021, 10:25 PM UTC

    Our White label branded portals are currently being upgraded to align with Grow's primary application services (app.gogrow.com). This upgrade is expected to be completed early December. Until the upgrade is completed, white label branded portals may experience intermittent connectivity or performance issues. We apologize for this inconvenience. Thank you for your patience as we work towards improving this experience for you and your customers.

  2. resolved Dec 07, 2021, 08:54 PM UTC

    Our White label branded portals upgrades have been completed. Thank you for your understanding as we continually work towards a more stable and performant service.